Internal quality assurance system for training of mediators

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Internal quality assurance system for development and piloting of Profile specialized educational and professional program (PSEPP) training of mediators

Internal quality assurance system for development and piloting of Profile specialized educational and professional program (PSEPP) training of mediators on the basis of a master’s educational and professional program of the field of knowledge 08 Law, specialty 081 Law of Yuriy Fedkovych Chernivtsi National University

The developer of the documentRuslana Havrylyuk, Head of the Working Group of EU Project «Erasmus + KA2» CBHE project No. 599010-EPP-1-2018-1-NL-EPPKA2-CBHE-JP “Mediation: Training and Society Transformation / MEDIATS”

Preamble

The Standards and guidelines for quality assurance in the European Higher Education Area (ESG) were adopted by the Ministers responsible for higher education in 2005 following a proposal prepared by the European Association for Quality Assurance in Higher Education (ENQA) in cooperation with the European Students’ Union (ESU), the European Association of Institutions in Higher Education (EURASHE) and the European University Association (EUA). In order to make these standards and guidelines more understandable, applicable and useful, including their scope, they were updated in 2015 by the Ministerial Conference in Yerevan. These standards and recommendations are based on four of the following quality assurance principles:

higher education institutions have primary responsibility for the quality of their provision and its assurance;

quality assurance responds to the diversity of higher education systems, institutions, programmes and students;

quality assurance supports the development of a quality culture;

quality assurance takes into account the needs and expectations of students, all other stakeholders and society.

Thus, The Standards and guidelines for quality assurance in the European Higher Education Area give the system of internal quality assurance of higher education a decisive role.

The same principled position on quality assurance of education is shared by the legislator of Ukraine in the relevant regulations on higher education in Ukraine: Law of Ukraine “On Education” (Section V) and Law of Ukraine “On Higher Education” (Section V).

Based on the above, the Academic Council of the Law Faculty of Yuriy Fedkovych Chernivtsi National University approved the following system of internal quality assurance of development and implementation of PSEPP “Mediation”:

  1. the existence of a clear strategy and policy on quality assurance of the PSEPP “Mediation”. This policy should be transparent and public, forming part of the strategic management of the institution of higher education on the implementation of the PSEPP “Mediation”. Internal stakeholders should develop and implement this policy through appropriate structures and processes, and involve external stakeholders;
  2. defining the principles and procedures for quality assurance of this education;
  3. monitoring and periodic review of the Profile Specialized Educational and Professional Program “Mediation”. Study programmes are at the core of the higher education institutions’ teaching mission. The program should be designed and refined to meet its goals, including planned learning outcomes. The general and specific competencies that will be acquired as a result of the study program need to be clearly defined and outlined. They should correspond to the eighth level of the National Framework of Education Qualifications and provide for acquiring a person with advanced theoretical and practical knowledge, skills in the chosen specialization, general principles of the methodology of professional activity, other competences sufficient for the effective fulfillment of innovative tasks in the field of mediation;
  4. student-centered learning, teaching and assessment. University should ensure that the PSEPP “Mediation” is delivered in a way that encourages students to take an active role in creating the learning process, and that the assessment of students reflects this approach. The implementation of student-centred learning and teaching: respects and attends to the diversity of students and their needs; considers and uses different modes of delivery, where appropriate; flexibly uses a variety of pedagogical methods; regularly evaluates and adjusts the modes of delivery and pedagogical methods; encourages a sense of autonomy in the learner, while ensuring adequate guidance and support from the teacher; promotes mutual respect within the learner-teacher relationship; has appropriate procedures for dealing with students’ complaints;
  5.  recognition and crediting of all student achievements related to the profile of PSEPP “Mediation”. It is necessary to have sound procedures for recognizing and crediting all students’ achievements related to the above profile in the context of academic student mobility, to support and encourage such mobility. Appropriate procedures for the recognition and crediting of student achievement should be based on: institutional practice for recognition being in line with the principles of the Lisbon Recognition Convention; cooperation with other institutions, first of all, partners of the EU Project «Erasmus + KA2» CBHE project No. 599010-EPP-1-2018-1-NL-EPPKA2-CBHE-JP “Mediation: Training and Society Transformation / MEDIATS”, as well as cooperation with National Agency for Higher Education Quality Assurance;
  6. provision of high-quality teaching staff to the PSEPP “Mediation”. The teacher’s role is essential in creating a high-quality student experience and enabling the acquisition of knowledge, competences and skills. The university has primary responsibility for the quality of their staff and for providing them with a supportive environment that allows them to carry out their work effectively. Such an environment: sets up and follows clear, transparent and fair processes for staff recruitment and conditions of employment that recognize the importance of teaching; offers opportunities for and promotes the professional development of teaching staff; encourages scholarly activity to strengthen the link between education and research; encourages innovation in teaching methods and the use of new educational technologies.
  7. adequate resource support for the successful development and implementation of the PSEPP “Mediation”, especially at the stage of its practical implementation. These resources vary from physical resources such as libraries, study facilities and IT infrastructure to human support in the form of tutors, counselors and other advisers. The role of support services is of particular importance in facilitating the mobility of students within and across higher education systems of partner countries of the EU Project «Erasmus + KA2» CBHE project No. 599010-EPP-1-2018-1-NL-EPPKA2-CBHE-JP “Mediation: Training and Society Transformation / MEDIATS”;
  8. implementation of the information management of PSEPP “Mediation”. In order to effectively manage the implementation of the aforementioned specialization, the University must ensure that relevant information is collected, analyzed and used. The following parameters are of particular interest: key performance indicators; a profile of the student population; student progression, success and drop-out rates; students’ satisfaction with PSEPP “Mediation”; learning resources and student support available; career paths of graduates;
  9. publicity and transparency of the development and implementation of the PSEPP “Mediation”. The University shall publish, in a manner accepted by the University, clear, accurate, objective, up-to-date and easily accessible information about the PSEPP “Mediation”. Such information should include, in particular, the PSEPP “Mediation”; the selection criteria for education; the general and specific competences and qualifications it awards; curricula for the subjects provided by the PSEPP; a program of mediation practice; the teaching, learning and assessment procedures used; admission requirements and study opportunities available to students; graduate employment information;
  10. on-going monitoring and periodic review of PSEPP “Mediation”. Due to the monitoring and periodic review of the aforementioned program, the University achieves its goals and corresponds to the needs of students and society.  These reviews lead to continuous improvement of the programme. Regular monitoring, review and revision of PSEPP “Mediation” aim to ensure that the provision remains appropriate and to create a supportive and effective learning environment for students. They include the evaluation of: the content of the programme in the light of the latest research in the given discipline thus ensuring that the programme is up-to-date; the changing needs of society and students; the students’ workload, progression and completion; the effectiveness of procedures for assessment of students; the student expectations, needs and satisfaction in relation to the programme;  the learning environment and support services and their fitness for purpose for the programme. Programmes are reviewed and revised involving students and other stakeholders. All interested parties should be informed about any action planned or taken as a result of the revision of the PSEPP “Mediation”;
  11. cyclical external quality assurance. The University provides, on a cyclical basis, external quality assurance for the implementation of the PSEPP “Mediation” in accordance with the The Standards and guidelines for quality assurance in the European Higher Education Area since May 2015, The Law of Ukraine “On Education” and the Law of Ukraine “On Higher Education”. External quality assurance of the PSEPP “Mediation” in its various forms can verify the effectiveness of institutions’ internal quality assurance, act as a catalyst for improvement and offer the programme new perspectives. It also provides information to the public at large and to specific stakeholders about the quality of the University’s activities under this programme. External quality assurance may take different forms and focus at different organizational levels (such as programme, faculty or university). External quality assessment ensures that the progress made since the last external quality assurance activity is taken into consideration when preparing for the next one;
  12. annual evaluation of higher education applicants by the PSEPP “Mediation”, scientific and pedagogical staff providing the program and regular publication of the results of such assessments on the official website of the university, the webpage of the faculty at the university website and otherwise;
  13. systematic professional development of the teaching staff providing the program in partner institutions of higher education under the Project, at other, especially European, certified training and mediation training centers, at national entities providing relevant services;
  14. ensuring the academic virtue of the scientific and pedagogical staff of the PSEPP “Mediation” and the relevant higher education applicants, including the establishment and maintenance of an effective system of prevention and detection of plagiarism, as interpreted in Article 42 of the Law of Ukraine “On Education”;
  15. advance publication of the criteria, rules and procedures of evaluation of higher education applicants of PSEPP “Mediation”;
  16. advance publication of the criteria, rules and procedures for evaluation of the scientific and pedagogical activity of scientific and pedagogical staff providing the PSEPP “Mediation”;
  17. advance publication of the criteria, rules and procedures for quality assessment of the management of PSEPP “Mediation”.
  18.  the guarantor of the PSEPP “Mediation” is a scientific and pedagogical employee of the University, who was appointed by order of the rector responsible for the implementation of this PSEPP. In the absence of an appropriate order, the guarantor of the PSEPP “Mediation” is considered to be Head of the EU Project «Erasmus + KA2» CBHE project No. 599010-EPP-1-2018-1-NL-EPPKA2-CBHE-JP “Mediation: Training and Society Transformation / MEDIATS”, appointed by the University in accordance with the Licensing Terms of Education, approved by the Resolution of the Cabinet of Ministers of Ukraine of December 30, 2015 No. 1187 (as amended by the resolution of the Cabinet of Ministers of Ukraine dated May 10, 2018, No. 347).

Approved at a meeting of the Academic Council of the Law Faculty of Yuriy Fedkovych Chernivtsi National University on the 27 of February, 2019, Protocol № 7.

The Chairman of the Academic Council, Professor M.V. Nykyforak

The Secretary of the Academic Council, Associate Professor O.I. Yushchik

“The European Commission’s support for the production of this publication does not constitute an endorsement of the contents, which reflect the views only of the authors, and the Commission cannot be held responsible for any use which may be made of the information contained therein.”